Having trouble?
The five things that go wrong most often, and what to do about each one.
I haven't received my 6-digit code
The code comes from notifications@augora.co, not from your firm. It's a separate email from the invitation, and it often lands in a junk or spam folder the first time. If it still hasn't arrived after a few minutes, go back and choose Send the code again.
My details don't match
Your surname and date of birth have to match the records your firm hold exactly. Double-barrelled and married names are the usual culprits. Your firm can check what they have on file and correct it.
My invitation link doesn't work
Invitation links expire, and they stop working if a newer one has been sent. Check whether there's a more recent invitation in your inbox; otherwise your firm can send you a fresh one.
I'm signed in as the wrong person
Sign out, then sign in again with the email address the invitation was sent to. You can sign out from the account menu at the top of the page.
I've forgotten my password
Choose I've forgotten my password on the sign-in page and we'll email you a code so you can set a new one.
Still stuck?
Contact your financial planning firm using the details on the email they sent you. They can see what's happened with your portal and put it right.